{"id":178,"date":"2022-09-15T09:54:19","date_gmt":"2022-09-15T09:54:19","guid":{"rendered":"http:\/\/scoring.neuroniocriativo.pt\/?p=178"},"modified":"2023-08-16T09:03:09","modified_gmt":"2023-08-16T09:03:09","slug":"sabe-se-a-sua-empresa-e-obrigada-a-ter-livro-de-reclamacoes-eletronico","status":"publish","type":"post","link":"https:\/\/scoring.pt\/magazine\/sabe-se-a-sua-empresa-e-obrigada-a-ter-livro-de-reclamacoes-eletronico\/","title":{"rendered":"Sabe se a sua empresa \u00e9 obrigada a ter Livro de Reclama\u00e7\u00f5es Eletr\u00f3nico?"},"content":{"rendered":"

Desde 1 de julho de 2019, os operadores econ\u00f3micos abrangidos pela obriga\u00e7\u00e3o de disponibiliza\u00e7\u00e3o do livro de reclama\u00e7\u00f5es devem assegurar tamb\u00e9m a disponibiliza\u00e7\u00e3o do Livro de Reclama\u00e7\u00f5es Eletr\u00f3nico.<\/p>\n

Esta obriga\u00e7\u00e3o que, inicialmente, apenas vinculou os prestadores de Servi\u00e7os P\u00fablicos Essenciais (a), incide agora sobre todos os fornecedores de bens e prestadores de servi\u00e7os que tenham estabelecimento fixo, onde disponibilizem o Livro de Reclama\u00e7\u00f5es f\u00edsico e\/ou que desenvolvam a sua atividade econ\u00f3mica atrav\u00e9s de meios digitais. (b)<\/p>\n

Em s\u00edntese, est\u00e3o obrigados a disponibilizar o Livro de Reclama\u00e7\u00f5es F\u00edsico, todos os fornecedores de bens ou servi\u00e7os identificados na lei (c) e que:<\/p>\n

    \n
  1. Se encontrem instalados com car\u00e1cter fixo ou permanente, e neles seja exercida, exclusiva ou principalmente, de modo habitual e profissional, a atividade; e<\/li>\n
  2. Tenham contacto com o p\u00fablico, designadamente atrav\u00e9s de servi\u00e7os de atendimento ao p\u00fablico destinado \u00e0 oferta de produtos e servi\u00e7os ou de manuten\u00e7\u00e3o das rela\u00e7\u00f5es de clientela.<\/li>\n<\/ol>\n

    Para al\u00e9m do Livro de Reclama\u00e7\u00f5es F\u00edsico, os fornecedores de bens ou servi\u00e7os que cumpram os requisitos\u00a0supra,<\/em>\u00a0ou que desenvolvam a sua atividade por meios eletr\u00f3nicos, t\u00eam a obriga\u00e7\u00e3o de disponibilizar tamb\u00e9m o Livro de Reclama\u00e7\u00f5es Eletr\u00f3nico.<\/strong><\/p>\n

    Se o fornecedor de bens ou servi\u00e7os n\u00e3o tiver s\u00edtio de Internet, mas se encontrar obrigado a disponibilizar o Livro de Reclama\u00e7\u00f5es Eletr\u00f3nico (p.e. um fornecedor que vende roupa num estabelecimento f\u00edsico aberto ao p\u00fablico), \u00e9 obrigat\u00f3ria a disponibiliza\u00e7\u00e3o de um endere\u00e7o de correio eletr\u00f3nico para o recebimento das reclama\u00e7\u00f5es realizadas via Plataforma Digital do Livro de Reclama\u00e7\u00f5es Eletr\u00f3nico.<\/p>\n

    J\u00e1 os fornecedores que disponham de s\u00edtio a Internet, devem afixar em local vis\u00edvel e de forma destacada, o acesso \u00e0 Plataforma Digital do Livro de Reclama\u00e7\u00f5es.<\/p>\n

    Esta implementa\u00e7\u00e3o e registo atrav\u00e9s do site\u00a0www.livroreclamacoes.pt<\/a>\u00a0dever\u00e1 estar conclu\u00edda at\u00e9 ao pr\u00f3ximo dia 1 de julho de 2019 (d).<\/strong><\/p>\n

    (a) Prestadores de servi\u00e7os de eletricidade, \u00e1gua, g\u00e1s, comunica\u00e7\u00f5es eletr\u00f3nicas e servi\u00e7os postais.<\/p>\n

    (b) Mais informa\u00e7\u00e3o dispon\u00edvel em\u00a0https:\/\/www.consumidor.gov.pt\/livro-de-reclamacoes.aspx<\/a>.<\/p>\n

    (c) Anexo ao Decreto-Lei n.\u00ba 156\/2005, de 15 de Setembro, dispon\u00edvel em\u00a0http:\/\/www.pgdlisboa.pt\/leis\/lei_mostra_articulado.php?nid=737&tabela=leis<\/a><\/p>\n

    (d) N\u00e3o dispensa a consulta da legisla\u00e7\u00e3o aplic\u00e1vel: Decreto-Lei n.\u00ba 156\/2005, de 15 de setembro; Portaria n.\u00ba 201-A\/2017 de 30 de junho e Decreto-Lei n.\u00ba 74\/2017, de 21 de junho.<\/p>\n

     <\/p>\n

     <\/p>\n

     <\/p>\n

    _________________________________________________<\/p>\n

    Ana Rodrigues Martins \u2013 Advogada, Antas da Cunha ECIJA<\/p>\n","protected":false},"excerpt":{"rendered":"

    Desde 1 de julho de 2019, os operadores econ\u00f3micos abrangidos pela obriga\u00e7\u00e3o de disponibiliza\u00e7\u00e3o do livro de reclama\u00e7\u00f5es devem assegurar tamb\u00e9m a disponibiliza\u00e7\u00e3o do Livro de Reclama\u00e7\u00f5es Eletr\u00f3nico.<\/p>\n","protected":false},"author":1,"featured_media":179,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"categories":[31,1],"tags":[],"class_list":["post-178","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestao","category-noticias"],"yoast_head":"\nSabe se a sua empresa \u00e9 obrigada a ter Livro de Reclama\u00e7\u00f5es Eletr\u00f3nico? - SCORING Magazine<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/scoring.pt\/magazine\/sabe-se-a-sua-empresa-e-obrigada-a-ter-livro-de-reclamacoes-eletronico\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sabe se a sua empresa \u00e9 obrigada a ter Livro de Reclama\u00e7\u00f5es Eletr\u00f3nico? 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